Privacy Policy – How 345win Protects Your Data

1. Introduction

345win operates as an online gaming and entertainment platform serving adult players across Pakistan. When you register, deposit PKR or play any game on our platform – whether it is Slots, Live Casino, Fish Games, Bingo or any other category – we process certain personal information in order to deliver the service to you.

This Privacy Policy describes the categories of information we collect, the reasons we collect it, how long we keep it and the circumstances under which it may be shared with third parties. It also explains your rights as a user and how to exercise them. We have written this policy in plain, clear English so that every Pakistani player can understand exactly how their data is handled.

If you have a question about any part of this policy that is not answered here, please visit our FAQ page or contact our support team directly.

2. Data We Collect

We collect personal information in three main ways: information you give us directly when registering or updating your account, information generated automatically when you use the platform, and information provided by third-party payment processors to confirm your transactions.

Information You Provide Directly

• Registration details: Full legal name, date of birth, email address, mobile number and chosen username.
• Identity verification documents: A copy of your CNIC or other government-issued ID when required for withdrawal verification.
• Proof of address: A recent utility bill or similar document in cases where additional verification is required.
• Support communications: Messages, queries and attachments you send to our support team via live chat or email.

Information Collected Automatically

• Device and browser data: IP address, browser type, operating system and screen resolution.
• Session activity: Pages visited, games played, time spent, bets placed and features used on the platform.
• Login records: Date, time and location data associated with account logins and logouts.
• Cookies and similar technologies: See the Cookies section below for full details.

Information from Payment Processors

When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, a bank transfer or mobile wallet, the relevant payment processor shares a transaction confirmation with us. This typically includes the transaction ID, amount in PKR, timestamp and the masked identifier of the payment method used. We do not receive your full account number, PIN or raw card data.

3. How We Use Your Data

We use the personal information we collect for the following purposes:

Purpose	Data Used	Basis
Account creation & management	Name, email, mobile number, date of birth	Contract performance
Identity verification	CNIC copy, proof of address	Legal obligation
Processing PKR deposits & withdrawals	Transaction data, payment method details	Contract performance
Fraud prevention & AML compliance	Login records, transaction patterns, IP address	Legal obligation
Customer support	Support messages, account history	Contract performance
Platform improvement	Session activity, feature usage data	Legitimate interests
Promotional communications (opt-in only)	Email address, mobile number	Consent

4. Payment Data

All PKR payment processing on 345win is handled by third-party providers including JazzCash, Easypaisa, Raast and affiliated banking partners. These providers operate under their own privacy and security frameworks. When you initiate a deposit or withdrawal, you are interacting with their secure environment directly for the sensitive parts of the transaction.

345win receives only the data necessary to credit your account or confirm a withdrawal has been dispatched. We do not store complete payment card numbers or mobile wallet PINs on our systems at any point. All communication between 345win and payment processors uses encrypted channels.

5. Cookies & Tracking

345win uses cookies and similar tracking technologies to keep your session active while you are logged in, remember your preferences and understand how different areas of the platform are being used. Cookies are small text files stored on your device by your browser.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These handle session management and security tokens. You cannot opt out of these without stopping use of the platform.
• Functional cookies: Remember your language preference, display settings and last-visited game category.
• Analytics cookies: Help us understand which pages and games are most popular so we can improve the platform. Data is aggregated and not linked to individual identities in our reports.
• Marketing cookies: Used only if you have opted in to receiving personalised offers. You can withdraw this consent at any time from your account settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or using core platform features.

6. Sharing Your Data

345win does not sell your personal data. We share information only in the specific circumstances listed below, and only to the extent necessary for the purpose described.

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data needed to process your PKR deposits and withdrawals.
• Identity verification services: Third-party KYC providers may receive your CNIC and address documents to confirm your identity. These providers are contractually bound to process data securely and only for verification purposes.
• Game providers: Our third-party game studios receive your session data (such as game type, bet amount and outcome) to operate the games you play. They do not receive your full personal profile.
• Fraud and security services: We may share device and behavioural data with anti-fraud technology providers to detect and prevent account abuse.
• Legal requirements: If required by applicable law or a valid legal process, we may disclose information to relevant authorities. We will notify you where we are legally permitted to do so.

All third-party partners who receive personal data on our behalf are bound by data processing agreements requiring them to keep your information secure and use it only for the stated purpose.

7. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards to handle any outstanding transactions, disputes or regulatory inquiries. Specifically:

• Account data: Retained for the lifetime of your account plus a minimum of five years after closure to comply with anti-money laundering record-keeping requirements.
• Transaction records: PKR deposit and withdrawal records are kept for a minimum of five years.
• Identity documents: Retained for the duration of account activity and up to five years post-closure.
• Support communications: Kept for three years from the date of the last interaction, unless they relate to an ongoing dispute.
• Marketing data: If you withdraw consent for marketing communications, your email and phone number are removed from our marketing lists within 30 days.

When data reaches the end of its retention period, it is securely deleted or anonymised so it can no longer be linked to your identity.

8. Security Measures

Protecting your data is a core responsibility we take seriously. 345win implements a range of technical and organisational security measures including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encrypted storage for sensitive account data and identity documents.
• Multi-factor authentication options for player accounts.
• Regular security reviews and vulnerability assessments of our platform infrastructure.
• Strict internal access controls – only authorised staff with a clear business need can access personal account data.
• Automated monitoring systems to detect unusual login patterns or suspicious transaction activity.

Despite these measures, no internet-based platform can guarantee 100% security. You play an important role too – use a strong, unique password for your 345win account and never share it with anyone. If you suspect your account has been compromised, contact our support team immediately so we can freeze the account and investigate.

9. Minors & Age Policy

345win is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered an account using your details or their own, please contact us immediately. We will close the account, delete the associated data and refund any deposits where possible.

Age verification is a required step before any withdrawal is processed. Players who cannot confirm they are 18 or above will have their accounts suspended pending investigation. This is a non-negotiable platform policy.

10. Marketing Preferences

345win may send you promotional emails and SMS messages about bonuses, new game releases, Cricket and PSL season offers and platform updates – but only if you have opted in to receive these communications. You are never automatically enrolled in marketing communications without your active consent.

You can update your communication preferences at any time by logging into your account and visiting the notification settings section. Alternatively, every marketing email includes an unsubscribe option. SMS opt-outs are handled through a reply keyword as described in each message. Changes to your preferences take effect within 30 days.

11. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how we operate, new features we introduce or updates to applicable laws and standards. When we make a meaningful change, we will update the "last updated" date at the top of this page and, where the change is significant, notify registered players by email.

Continuing to use the 345win platform after a policy update has been published means you accept the revised terms. If you disagree with any update, you may close your account and request deletion of your data before the changes take effect.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights or need to report a privacy concern, please get in touch with our support team. We aim to respond to all data-related requests within five working days.

You can reach us by visiting the FAQ page or through the live chat feature available when you are logged into your account. For written enquiries, contact us at: